Important Information To Know
FOR CLASSES
- There are NO REFUNDS. However, you are more than welcome to find a replacement for your spot. If I have someone on the waitlist and can fill the spot, you will be offered a one time credit toward any future class. That credit is valid for 3 months.
- Please send us an email at niftycookies@gmail.com or fill out the "Contact Us" request in the tab above if you need to cancel.
- Classes are held in my home. Additional information, including address, will be emailed a week prior to the class.
- Class must meet a minimum of 4 participants to move forward.
- During class, we may take photos of you and your group. If we do, you might see them on our social media profiles. If you prefer not to be in photos, just let us know during class.
FOR CUSTOM ORDERS & CUSTOM LOGO ORDERS
This policy outlines the guidelines for ordering custom orders and customizing printed logo sugar cookies. We are dedicated to providing high-quality, customized cookies that meet our clients' branding and event needs. Please inform us of any allergies or dietary restrictions at the time of order placement. While we can accommodate some dietary needs, our facility processes products that contain allergens such as food dyes, eggs, nuts, dairy, corn, and gluten.
Order Requirements
- The minimum order quantity is 12 cookies.
- Orders must be placed at least 21 business days before the required delivery or pickup date. Additional lead time may be required for large orders or during peak seasons.
- For Custom-Printed cookies, customers must provide high-resolution files in PNG, JPG, or vector format (AI, EPS) for printing. Files should be submitted at least 14 days before the event date to allow time for design approval.
Design and Approval
- A digital mockup of the cookie design will be provided for approval before production. Customers must approve the design within 2 business days of receipt.
- Due to the size of the cookies, intricate details and small text may not reproduce clearly. We will provide recommendations to ensure the best possible outcome.
Pricing and Payment
- Custom-printed logo sugar cookies are priced based on 2” size and quantity. If a larger size is requested or the design is very intricate, there could be an increase in cost. A detailed quote will be provided after the design is finalized.
- Custom cookies (non-logo) are priced based on size, quantity, and complexity of the design. A detailed quote will be provided after the design is finalized.
- A non-refundable deposit of 50% is required to confirm the order. The remaining balance is due upon delivery or pickup. Payment can be made via credit card, bank transfer, P2P, or cash.
Cancellation and Changes
- Orders can be canceled up to 10 business days before the requested delivery or pickup date. The deposit is non-refundable, and any additional payments made will be refunded.
- Changes to the design or order quantity can be made up to 10 business days before the requested delivery or pickup date. Any changes requested after this period may incur additional charges or may not be accommodated.
Delivery and Pickup
- Free-Delivery is available within a 5-mile radius of South Coast Plaza, Costa Mesa. Delivery outside the 5 miles could incur delivery charges based on distance and order size. Exact delivery charges will be provided at the time of order confirmation.
- Orders can be picked up at our location. Specific pickup times will be arranged once the order is confirmed.
Quality Assurance
- All cookies are made fresh to order and are packaged to ensure they arrive in perfect condition. We are not responsible for any damage caused during transit.
Customer Satisfaction
- We strive for complete customer satisfaction. If there are any issues with your order, please contact us within 24 hours of receipt, and we will work to resolve the issue promptly.